In this guide:
Roster-Syncing Issues
Issues | Solutions |
---|---|
I can only sync part of my roster. |
If some members of your course can’t be synced along with the rest of your roster, most likely, these members do not have an email address associated with their account in Blackboard. To fix the issue, either ask the course members or your Blackboard admin to add the email addresses to the accounts in Blackboard. Then re-sync the roster. |
I can't sync my roster at all. |
Please contact help@gradescope.com |
After I unlink a Blackboard course from Gradescope, the initially synced roster will remain on the Roster page even after I link a new course. |
Please contact help@gradescope.com to have the excess students removed. Alternatively, if there are no assignments within the course, you can delete it and create a new one to link with Gradescope. |
Grade-Posting Issues
Issues | Solutions |
---|---|
I can't post grades from Gradescope to Blackboard. |
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Embedded-Window Issues
Issues | Solutions |
---|---|
Gradescope doesn’t appear in the embedded window when I use the Safari browser. |
To use Gradescope in an embedded window within Blackboard, select Preferences from Safari’s settings and then ensure Prevent cross-site tracking is unchecked. |
Gradescope doesn’t appear in the embedded window when I use Chrome in incognito mode. |
Third-party cookies may be blocked which will prevent this functionality. |