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Troubleshooting Blackboard Issues for Students

I'm trying to submit work, and I don't see a Gradescope course link under Tools (Original) or View course & institution tools or Course Content (Ultra). 


I do not have a direct assignment link on my Content (Original) or Course Content (Ultra) page in Blackboard.

Your instructor may not have linked Gradescope to your course correctly or at all.

  1. If that's the case, go to the Gradescope website, click the Log In button, and enter the email address you use to access Blackboard (e.g., your school email).
  2. Next, either enter your existing password for the Gradescope website or click Forgot your password? to reset it or create one for the first time.
    • As long as you've entered the email address you use to access Blackboard, you will be taken to the same Gradescope account you would have accessed through Blackboard.
My courses and assignments are split across multiple accounts. See the Help Center article on merging accounts.
Gradescope doesn’t appear within the embedded window in Blackboard.

You may need to make some small changes to your browser settings.

  • Safari - Select Preferences from Safari’s settings and then ensure Prevent cross-site tracking is unchecked.
  • Incognito mode in Chrome - Access
    • Select Privacy and security and then Cookies and other site data. Here you will be able to Allow all cookies.


If you need any help, email

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